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Enquiry Order

This video explains how customers can raise an enquiry for a product instead of directly placing an order. It also highlights how the enquiry is handled and processed through the system.

The enquiry-based flow allows customers to communicate their specific requirements, receive responses from vendors, and proceed further based on the discussion.

On This Page​

Why Enquiry Order Is Needed​

  • Raise enquiries for products requiring more details
  • Communicate specific requirements to vendors
  • Avoid direct purchase without proper clarification
  • Track enquiry responses and updates

Key Features​

  • Easy enquiry submission from product page
  • Direct communication between customer and vendor
  • Support for customized requirements
  • Structured workflow for enquiry handling
  • Tracking of enquiry status and responses

Steps to Raise an Enquiry​

  1. Navigate to the StoreFront and browse the desired product.
  2. Open the Product Details page.
  3. Click on the Enquire Now option.
  4. Enter the required details or specific requirements.
  5. Submit the enquiry request.

Enquiry Processing Workflow​

After an enquiry is submitted:

  1. The enquiry is received by the vendor.
  2. The vendor reviews and responds to the request.
  3. Customers can track and continue the conversation through the platform.

This process ensures a flexible and interactive experience, allowing customers to make informed decisions before proceeding further.